Terms of Service

These Terms of Service govern the use of this website and any service engagement between SyncAgent Pro GmbH ("SyncAgent Pro", "we", "us") and the client ("you"). By using this website or entering into a service agreement with SyncAgent Pro, you agree to these terms.

1. Services

SyncAgent Pro provides AI agent design, development, deployment, and maintenance services. The specific scope, deliverables, timeline, and fees of each engagement are defined in a separate written Statement of Work (SOW) or Service Agreement agreed upon before work begins.

The content on this website describes our general approach and areas of work. It does not constitute a binding offer or guarantee of specific outcomes. Results depend on the client's technical infrastructure, operational context, and data quality, among other factors.

2. Website use

The content on this website is provided for informational purposes. You may use it for lawful purposes only. You may not reproduce, distribute, or use content from this website for commercial purposes without prior written consent from SyncAgent Pro GmbH.

We make reasonable efforts to keep the information on this site accurate and current, but we do not warrant that all content is error-free or complete. We reserve the right to update or remove content at any time without notice.

3. Service agreements

All service work is governed by a signed agreement. That agreement takes precedence over any general descriptions on this website. Before work begins on any engagement, both parties must agree in writing to scope, deliverables, payment terms, and timelines.

Unless the written agreement specifies otherwise, our general commercial terms are governed by German law (BGB — Bürgerliches Gesetzbuch). For business clients (B2B), standard limitation of liability clauses under German commercial law apply.

4. Payment

Payment terms are specified in the written service agreement. We typically invoice on a milestone basis. Invoices are payable within 14 days of issue unless otherwise agreed. Late payments may incur interest at the statutory rate under German law.

5. Intellectual property

Unless explicitly stated otherwise in a written agreement, all custom deliverables created for a client engagement become the client's property upon receipt of full payment. We retain the right to reference the engagement type (but not client-specific details) in our portfolio.

Pre-existing tools, frameworks, or libraries that we incorporate remain our property or are subject to their respective open-source licenses. We will clearly identify any third-party components in our deliverables.

6. Confidentiality

We treat all client information, workflow details, and business data shared with us as confidential. We will not disclose this information to third parties without your written consent, except where required by law. This obligation survives termination of any service agreement.

7. Limitation of liability

SyncAgent Pro GmbH is not liable for: indirect, incidental, or consequential damages arising from the use or inability to use our services; business decisions made based on outputs of systems we have built; or failures in third-party services, APIs, or infrastructure that our systems depend on.

Our total liability for any claim under a service agreement is limited to the amount paid by you for the specific engagement giving rise to the claim. This limitation does not apply to liability for intentional misconduct or gross negligence.

8. Warranties

We warrant that our services will be performed with professional care and skill, and that deliverables will materially conform to the agreed specifications. We do not warrant specific performance outcomes (such as cost savings, error reduction rates, or processing speeds) unless these are explicitly included as measurable acceptance criteria in a signed agreement.

9. Termination

Either party may terminate a service engagement as specified in the written agreement. Where no termination clause exists, standard German commercial law applies. We reserve the right to terminate website access for any user who uses the site in a manner that violates these terms or applicable law.

10. Governing law and jurisdiction

These Terms of Service and any disputes arising from use of this website are governed by the laws of the Federal Republic of Germany. For disputes with business clients, the place of jurisdiction is Regensburg, Germany.

11. Changes to these terms

We may update these Terms of Service from time to time. Changes take effect upon publication on this page. Continued use of the website constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at [email protected].