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Privacy Policy

Last updated: January 2025

1. Controller

The controller responsible for processing your personal data on this website is:

SyncAgent Pro GmbH
Ludwig-Thoma-Straße 33
93051 Regensburg, Germany
Email: [email protected]
Phone: +49 941 99225112

2. Legal basis for processing

We process personal data only on the following legal bases under the General Data Protection Regulation (GDPR):

  • Art. 6(1)(a) GDPR — your consent (e.g. cookie acceptance)
  • Art. 6(1)(b) GDPR — performance of a contract or pre-contractual steps at your request
  • Art. 6(1)(c) GDPR — compliance with a legal obligation
  • Art. 6(1)(f) GDPR — our legitimate interests, where they are not overridden by your interests or fundamental rights

3. Data we collect

3.1 Contact form

When you submit our contact form, we collect: your name, email address, optional company and role information, and the content of your message. We use this data to respond to your inquiry. Legal basis: Art. 6(1)(b) GDPR (pre-contractual communication) and Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries). We retain this data for up to 3 years unless a contract results, in which case statutory retention periods apply.

3.2 Server logs

When you visit this website, our server automatically records: your IP address (anonymised after 7 days), the date and time of your visit, the URL you accessed, the referring URL, your browser type and version, and your operating system. This data is collected to ensure the security and stability of the website. Legal basis: Art. 6(1)(f) GDPR. Data is deleted after 30 days.

3.3 Analytics cookies (optional)

If you consent to analytics cookies, we may collect anonymised data about how pages on this site are used. This includes pages visited, time on site, and general navigation patterns. No personally identifiable information is collected through analytics. Legal basis: Art. 6(1)(a) GDPR. You may withdraw consent at any time through our cookie settings.

4. Data sharing

We do not sell, rent, or trade your personal data. We do not share your data with third parties except:

  • Where required by law or a court order
  • With service providers acting as data processors on our behalf under a data processing agreement (e.g. web hosting), who are bound to use data only for the purpose of providing the service

Our web hosting is located within the European Union. No data is transferred to countries outside the EU/EEA without appropriate safeguards under Chapter V of the GDPR.

5. Your rights under GDPR

You have the following rights regarding your personal data:

  • Right of access (Art. 15 GDPR): You may request confirmation of whether we process your personal data and, if so, access to that data.
  • Right to rectification (Art. 16 GDPR): You may request correction of inaccurate data.
  • Right to erasure (Art. 17 GDPR): You may request deletion of your data where no legal obligation requires us to retain it.
  • Right to restriction of processing (Art. 18 GDPR): You may request that we restrict processing of your data under certain conditions.
  • Right to data portability (Art. 20 GDPR): You may request your data in a structured, machine-readable format.
  • Right to object (Art. 21 GDPR): You may object to processing based on our legitimate interests.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

You also have the right to lodge a complaint with the competent supervisory authority. The supervisory authority for Bavaria (where SyncAgent Pro GmbH is registered) is:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27
91522 Ansbach, Germany
www.lda.bayern.de

6. Cookies

This website uses cookies. Essential cookies are necessary for the website to function and cannot be disabled. Optional analytics cookies are set only with your consent. For full details, see our Cookie Policy.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated date. We recommend reviewing this page periodically.

8. Contact

For any questions or requests related to this Privacy Policy or your personal data, contact us at [email protected] or by post at the address in section 1.